This English version is provided for convenience. In case of discrepancy, the Spanish version prevails.
1. Data controller
| Item | Details |
|---|---|
| Controller | PINAAR IT - FZCO (Gainkode brand) |
| Licence number | 54546 |
| Registered address | DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates |
| info@gainkode.com | |
| Phone | +971 58 568 2032 |
2. Data we process as controller
| Purpose | Legal basis |
|---|---|
| Handling your requests and sending you information or quotes | Pre-contractual measures at your request |
| Following up commercially on your request and contacting professionals whose role or company suggests our services may interest them | Legitimate interest in making our services known to businesses |
| Sending you commercial communications | Your consent |
| Providing and invoicing the contracted services and giving you support | Performance of the contract and legal obligations |
| Protecting the security of the website and the platform | Legitimate interest in keeping the service secure |
| Measuring our campaigns and showing you personalised advertising through cookies | Your consent |
Source of the data. You provide it through the website, ad forms, WhatsApp or social media. If not, it comes from your public professional profile on LinkedIn or on your company's website: name, role, company and professional contact details.
Fields marked as mandatory in the forms are required to handle your request. We do not make automated decisions with legal effects on you.
3. Data we process on behalf of our clients
Gainkode offers businesses a CRM and an AI-powered automated customer service over WhatsApp and web chat. When you write to one of those businesses through these channels, we process your data as a data processor. The controller is the business you are writing to.
| Question | Answer |
|---|---|
| What data we process | Name and profile picture, phone number or user ID, message content, files (images, audio and documents) and conversation data (dates, delivery and read receipts). If the business is a healthcare provider, this may include health data |
| How we obtain it | Through Meta's official WhatsApp API, only with the authorisation of the business that owns each account, and through the web chat |
| What we use it for | Exclusively to provide the service to that business: receiving and sending messages, displaying them in its CRM and generating automatic replies |
| Who we share it with | Only with the providers needed to deliver the service: hosting and database provider in the European Union, artificial intelligence provider and Meta Platforms, all under contract |
| How long we keep it | For as long as the contract with the business lasts. When it ends, we delete it or return it according to their instructions within 30 days, unless required by law |
| How to request deletion | As explained in section 8 |
We do not sell this data, use it for advertising or use it to build profiles.
4. Retention of the data we process as controller
- Requests that do not become clients: 24 months from the last contact.
- Commercial communications: until you withdraw your consent.
- Clients: for as long as the relationship lasts and, afterwards, for the periods required by law.
5. Recipients
We do not sell or transfer your data. Providers that supply us with hosting, customer management (CRM), email, messaging, payments, artificial intelligence and advertising services may access it, always under contract and following our instructions. We will also disclose it to the authorities when required by law.
6. International transfers
Gainkode is based in the United Arab Emirates, a country without an adequacy decision from the European Commission. When we access data of people in the European Union from there, or when a provider processes it outside the European Economic Area, the transfer is based on the standard contractual clauses approved by the European Commission or on an adequacy decision. You can request a copy of these safeguards at info@gainkode.com.
7. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to info@gainkode.com. You can also withdraw your consent at any time, without affecting processing carried out beforehand.
If we process your data on behalf of a client business, we will forward your request to that business, which is the controller.
If you believe we have not handled your data properly, you can lodge a complaint with the data protection authority of your country of residence or with the UAE Data Office.
8. How to request deletion of your data
- Write to info@gainkode.com with the subject “Data deletion”.
- Include the phone number or the WhatsApp or web chat account you used to contact us.
If we process your data on behalf of a client business, we will forward your request to that business and let you know. We will confirm the deletion, or tell you the status of your request, within 30 days at most.